FAQ

WHEN WILL YOU SHIP MY ITEM(S)?

All items are subject to a handling period before they are dispatched 99% of the orders leave the warehouse within 3-5 days of payment, We will notify you by email when your items will be shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

for our retail and giveaway items, please allow up to 2 weeks shipping and delivery time after processing (1 to 2 days), as they may be shipped from other countries. Some Items are handcrafted and need preparation because they are made on demand which will take us 5 to 7 days production.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in the United Kingdom, some of our specialty items are located in other countries such as USA, Netherlands and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.